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Knowledge Center

Claim Resources

Step-by-step guides to help your family claim what's rightfully theirs.

How Prumaa helps: These claim processes require knowing what assets exist and where the documents are. Prumaa ensures your family has that information automatically — so they can focus on claiming, not searching.

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Bank Deposits

Authority: Reserve Bank of India (RBI) · Typical time: 30–90 days

Step-by-Step

  1. 1Visit the RBI UDGAM portal (udgam.rbi.org.in)
  2. 2Search using the account holder's name, PAN, or Aadhaar
  3. 3Note the bank name and branch from the results
  4. 4Visit the bank branch with KYC documents (PAN, Aadhaar, death certificate if claiming as heir)
  5. 5Submit the claim form — bank verifies and refunds from the DEAF Fund

Documents Needed

  • ✓PAN Card
  • ✓Aadhaar Card
  • ✓Bank passbook or account statement
  • ✓Death certificate (if claiming as legal heir)
  • ✓Succession certificate (for large amounts)

💡 Tip: Banks are required to transfer unclaimed deposits to RBI's DEAF Fund after 10 years of inactivity. You can still claim them at any time.

🛡️

Insurance Policies

Authority: IRDAI · Typical time: 60–120 days

Step-by-Step

  1. 1Check the insurer's website for 'unclaimed amounts' section
  2. 2Search using policyholder name, date of birth, and PAN
  3. 3Contact the insurer's customer service with the policy number
  4. 4Submit a claim form with KYC and nominee documents
  5. 5For disputes, file a complaint on IRDAI's IGMS portal

Documents Needed

  • ✓Policy bond or certificate
  • ✓PAN Card
  • ✓Aadhaar Card
  • ✓Death certificate (for death claims)
  • ✓Nominee's KYC documents
  • ✓Bank account details for credit

💡 Tip: Insurers must publish unclaimed amounts above ₹1,000 on their websites. Check LIC's website separately at licindia.in.

💼

EPF / Provident Fund

Authority: EPFO · Typical time: 30–60 days

Step-by-Step

  1. 1Log in to the EPFO Unified Portal using UAN and password
  2. 2If UAN is unknown, check old salary slips or Form 16
  3. 3Verify KYC (Aadhaar, PAN, bank account) is linked to UAN
  4. 4Submit an online withdrawal or transfer claim
  5. 5For deceased member claims, submit Form 20 at the EPFO office

Documents Needed

  • ✓UAN (Universal Account Number)
  • ✓Aadhaar Card
  • ✓PAN Card
  • ✓Bank account details
  • ✓Form 20 (for death claims)
  • ✓Death certificate and nominee's KYC

💡 Tip: If the employer has closed down, you can still claim EPF directly from EPFO. Contact your regional EPFO office with employment proof.

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Shares & Dividends

Authority: IEPF (Ministry of Corporate Affairs) · Typical time: 60–180 days

Step-by-Step

  1. 1Search the IEPF portal for shares transferred to the fund
  2. 2Use the company name and folio number to find your holdings
  3. 3File Form IEPF-5 online on the MCA portal
  4. 4Send physical documents to the company's Nodal Officer
  5. 5Company verifies and IEPF Authority approves the refund

Documents Needed

  • ✓Share certificate or demat statement
  • ✓PAN Card
  • ✓Aadhaar Card
  • ✓Cancelled cheque
  • ✓Indemnity bond (for large claims)
  • ✓Death certificate and succession certificate (for heirs)

💡 Tip: Shares transferred to IEPF can still be claimed. The process takes longer but the money is safe. Use MF Central for unclaimed mutual fund units.

📊

Demat Account (Stocks & MF)

Authority: CDSL / NSDL via Depository Participant · Typical time: 30–90 days

Step-by-Step

  1. 1Identify the broker/DP (Zerodha, Groww, HDFC Securities, etc.) from the BO ID or account statement
  2. 2Contact the broker's customer support and inform about the death of the account holder
  3. 3Submit the Transmission Request Form (TRF) to the broker
  4. 4Provide all required documents (listed below) to the broker
  5. 5Broker processes the transmission — shares are transferred to the nominee's/heir's demat account
  6. 6For mutual funds held in demat, the same process applies via the DP

Documents Needed

  • ✓Death certificate (original + copy)
  • ✓Transmission Request Form (from broker)
  • ✓Nominee's/heir's demat account details
  • ✓PAN Card of claimant
  • ✓Aadhaar Card of claimant
  • ✓Notarized affidavit (if no nomination exists)
  • ✓Succession certificate or probate (if no nomination, for value > ₹5 lakh)
  • ✓Client Master List (CML) copy of deceased's account

💡 Tip: If nomination was registered with the broker, transmission is straightforward (30 days). Without nomination, you'll need a succession certificate from court which can take 3–6 months. Always check if nomination is updated in the demat account.

Common Questions

How long does a claim take?+

Bank deposits: 30–90 days. Insurance: 60–120 days. EPF: 30–60 days. Shares/IEPF: 60–180 days. Having all documents ready speeds up the process significantly.

Can I claim on behalf of a deceased family member?+

Yes. As a legal heir or nominee, you can claim all types of assets. You'll need the death certificate, proof of relationship, and in some cases a succession certificate from a court.

Is there a time limit to claim?+

No. There is no time limit for claiming unclaimed assets in India. Even if assets have been transferred to RBI, IRDAI, or IEPF, you can claim them at any time.

Do I need a lawyer?+

For most claims, no. The process is designed to be done directly. For large amounts or disputed claims, consulting a CA or lawyer is advisable.

How does Prumaa help with this?+

Prumaa helps families securely organize important assets, information, nominees, and legacy letters. It supports loved ones with guidance, claims, and critical next steps during difficult times — eliminating the hardest part: finding out what exists in the first place.

Don't wait until it's needed.

Set up your vault today so your family has the map — not just the claim process.

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